Frequently asked questions.
What you’ll pay, what to send me, and how we get your site live.
Packages and pricing
Which package should I pick?
Choose Booking if one page is enough for your services, photos, and booking button. Choose Signature if you want separate pages for services or first-visit details. Ask for Custom if you need a feature like a guided form or a simple calculator. Compare packages.
What does “from” mean?
That’s the starting price for the package as described. I’ll send your exact price and a list of what’s included before you pay a deposit. Extra pages, added content, or features can change the quote.
Do I pay everything upfront?
Your quote shows the deposit, remaining balance, and due dates. The deposit is part of the total. I start after the scope is approved and I have the deposit, website content, and any access I need.
Will I have a monthly bill?
The website build is a one-time fee. Your domain, hosting, and booking provider may have their own fees. I’ll point out the recurring costs for your setup before you commit.
Can I cancel or put the project on hold?
Email me as soon as you know. Your project agreement explains how pausing or canceling affects your timeline, deposit, and any work already completed.
Can I start small and add pages later?
Yes. Start with the pages and booking setup you need now. If you want to expand after launch, send me what you want added and I’ll quote the update.
Photos and content
What do I need to send you?
Send your business name, services and prices, policies, contact details, hours, work photos, and booking link if you have one. You can share a folder in the project form and send anything outstanding during onboarding.
Do I need a logo?
A business name is enough to start. If you have a logo, send the original file or a transparent PNG. A new logo or full brand identity can be discussed in your quote.
Can you make my photos look better?
Yes. I can crop, straighten, and adjust the lighting and color of the photos included in your package. Send original files. If a photo is blurry or heavily filtered, I’ll tell you which shot to replace and how to retake it.
What photos should I take if I don’t have any?
Start with one wide photo for the top of the page and a few vertical close-ups of your best work. Use window light, a clean lens, and a simple background. For a beauty portfolio, show real results with the client’s permission.
Can you write the words for me?
I can tidy up the text you send, format your service list, and make your booking steps easier to follow. If you need copy written from scratch, tell me in your inquiry so I can quote it.
Can I send you my Instagram or Pinterest for ideas?
Yes. Share the link and tell me what you like about it, such as the photo crops, type, colors, or layout. I’ll use those notes to develop a direction for your brand.
Who will I work with on my website?
You’ll work directly with me. I’ll plan the pages around your services, design the site, and test it before launch.
Timeline and revisions
Do we have to get on a call?
Start with the project form. You can send your files, questions, and approvals by email. If a detail needs a conversation, we can agree on a time.
How long before I can see my site?
Booking’s first draft takes 5–8 business days and Signature’s takes 8–12. I’ll give you a timeline for Custom in the quote. The site goes live after review, approval, final payment, and launch checks.
When does my timeline start?
Once we agree on what I’ll build and I have your deposit, website content, and any account access I need. I’ll confirm the start and expected preview dates with you.
What if I’m still waiting on my photos or prices?
Send what’s ready and tell me what’s missing. I’ll confirm what I need to start. If materials arrive late after a date is set, I’ll confirm the revised timeline by email.
How do revisions work?
Booking and Signature include one round of changes. Review the draft and send one list of edits, ideally with the page or section for each change. I’ll apply the agreed edits and send an updated preview for approval.
What if I want another page or a totally different design after the preview?
Send me what changed. I’ll tell you what fits in your revision and quote any new pages, new direction, or added features before I start that work.
Can you rush my website?
Include your deadline when you inquire. I’ll tell you whether I can meet it based on the scope, my availability, and how soon your content is ready.
Booking and forms
Can I keep the booking system I already use?
Yes. I can point the booking button to your existing scheduler. Share the public booking URL so I can test where clients land.
Can clients book without leaving my website?
If your booking provider supports an embedded scheduler, I can quote that setup. Your scheduler still controls availability, confirmation messages, and any deposits it supports.
What if I don’t have a booking link yet?
We can use a call, text, or email button. Signature can include a basic request form so people can send their preferred service and date for you to confirm.
Where do inquiries go?
We’ll agree which inbox should receive them and send a test before launch. With an appointment request, you follow up to confirm the time.
Can I take payments or sell products through the site?
Tell me how you want people to pay. If you already use a supported booking or payment link, I can discuss connecting it. A store with checkout, inventory, or shipping needs its own quote after I confirm what the platform supports.
Does the Custom demo show real bookings or orders?
The Event Edit shows a fictional rental catalog, filters, and a sample estimate that updates as you change quantities. If you want something similar, tell me how you price your services and where quote requests should go. Try the demo.
Domain and site access
Do I need to buy my domain before we start?
You can start the inquiry without a domain. If you need one, buy it in your own account before launch so you control renewals and access.
Can I use my current domain?
Yes. Booking and Signature include connecting one domain you own. Tell me if it also handles business email or points to a live site so we can plan the switch.
Do I need to give you my password?
Use an account invitation where the service supports it. If a change has to be made by the account owner, I can tell you where to make it.
Can I update my prices and photos myself?
Tell me during intake which parts you want to edit. I’ll explain the editing options for the proposed setup. If you prefer to send updates to me after launch, I can quote them as needed.
What do I get when the website launches?
I’ll send your live link, the website files and handoff notes for the build, and a list of the accounts you use to manage the domain, hosting, and booking setup.
Launch and updates
Will my site work on a phone?
Yes. I build for phone and desktop and check key paths such as the menu, booking button, and any inquiry form before launch.
Will I show up on Google?
Both packages include page titles and descriptions. Search engines determine when and where pages appear. Ongoing SEO work can be discussed separately.
What does the 14-day fix window cover?
For 14 days after launch, I’ll fix issues with the agreed build, such as a broken link I set up or a layout problem on a page I built. Send the page link and a screenshot if you can.
What if I change my prices or need another page later?
Send the exact change you want and where it goes. I’ll confirm the price and timing for new content, new pages, or other updates.
Still have a question?
Send it with a little about your business or go straight to the project form.
